Here a real person replies

Measurements, delivery or which massage chair suits you: write to us and you get an answer from someone who has sat in our massage chairs.

  • Available every day, 09:00–21:00
  • Showroom The Hague: Mon–Fri 10:00–21:00, Sat & Sun 10:00–16:00

Four ways to an answer

Questions about buying a massage chair, your order or a showroom test session? Pick whichever way sits most comfortably with you.

Call

Daily 09:00 – 21:00

NOVA, ASTRON or TITAN? We pick up and think out loud with you.

+31 6 30 51 25 42

E-mail

Reply within 4 hours

For long stories, quotes and attachments. We read them to the end.

service@aliencomfort.nl

Showroom The Hague

By appointment · De Werf 11

Sitting down once says more than ten spec sheets.

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Everything worth knowing beforehand

Five subjects that reach us most often. Question not listed? Write to us above.

Which massage chair suits me?
In short: the longer the track, the more of your back it covers. Not sure? Use the chair finder or send us your height, weight and complaints.
What is the difference between Melkweg, Quasar and Andromeda?
Melkweg is the entry level: daily relaxation after work or sport, not intended for chronic complaints. Quasar is built for heavier use and more body coverage. Andromeda is the therapeutic top class, for persistent complaints and years of daily use.
What do 3D, 4D and 4D+ mean?
3D rollers move in three directions, 4D also in depth, varying rhythm and speed. 3D: PLUTO, NOVA, VERUNA and LUNA. 4D: ASTRON, ATLAS, PULSAR PRO and TITAN. 4D+, where you set the depth yourself, exists only on the TITAN.
What is the difference between an S, L and SL track?
An S track follows the back to the lower back, an L track runs on into the buttocks. The SL track does both, with no gap in between.
What is Zero Gravity?
A position in which your legs rest above your heart. That takes the pressure off your lower back. You are no longer sitting, not quite lying down yet.
Which chair has a body scan or a stretch function?
The body scan is on the PULSAR PRO. Stretching is on the ATLAS and the PULSAR PRO. For the other models neither is in our data, so we do not promise it.
Up to what height and weight?
It is listed on every product page. The ATLAS is built for 135 kg. For the other models, just ask us and you get the figure from our own documentation.
Do I need to assemble the chair?
No. The chair arrives ready to use: put it down, plug it in, use it. With premium delivery our own engineers place it and switch it on for you.
What does delivery cost?
Standard delivery is free. For €95 two couriers bring the chair into the room of your choice.
How long does it take?
If the model is in stock, usually within one working day. Not every model is always in stock. Please check the current lead time.
Will the chair fit through my door?
The narrowest dimension is on every product page. Leave room behind it for reclining.
Where is the best place to put it?
On a level floor, a little away from the wall, within reach of a socket. Send us a photo of the room and we will think along.
Can I collect it myself?
Yes, at De Werf 11 in The Hague, if the model is in stock. Let us know in advance.
How much warranty do I get?
5 years warranty on every massage chair.
What if something breaks?
Reach us on WhatsApp or by phone. We work out what is wrong with you and arrange the repair or the part.
Can I return the chair?
Yes. You have a 30-day trial at home. If it does not suit you, we collect it free of charge. Conditions are on the returns page.
Does a massage chair help with back complaints?
A massage chair relieves tension and supports recovery. It does not cure anything and does not replace treatment. If your complaints persist, please consult a doctor.
How quickly do I get an answer?
On WhatsApp usually within 5 minutes, by e-mail within 4 hours. By phone from 09:00 to 21:00.
Where is the showroom?
At De Werf 11 in The Hague. Route and hours are on the showroom page.
Do I need an appointment?
Yes. We receive you by appointment: Mon–Fri 10:00–21:00, Sat & Sun 10:00–16:00, so you can stay seated for as long as you like.
What can I do there?
Try every model in the collection, compare them side by side and get advice.
Can I take one home straight away?
Collection in The Hague is possible if the model is in stock. Please check with us first.
Can I rent a chair or have one placed on trial?
There are three routes: purchase, rental or free placement with revenue sharing. The last one carries no purchase cost.
How quickly do you answer a business enquiry?
We answer business enquiries within 48 hours, with a concrete proposal.
Who installs and maintains the chair?
Our own team from The Hague. Installation and maintenance do not go through third parties.
Can I get a calculation for my location?
Yes. Tell us the type of location and the expected use and we will work it out. More on the business page.

A little more to explore

View massage chairsThe complete collection: Melkweg, Quasar and Andromeda, from €844,95.Go to collection BusinessMassage chairs for offices, hotels and wellness locations. Tailored advice and proposal.Business options Showroom The HagueTest sitting at De Werf 11: Mon–Fri 10:00–21:00, Sat & Sun 10:00–16:00.View showroom

What you can always count on

Four things that come with every massage chair, whichever model you choose.

  • 5yearsWarranty on every massage chair
  • 30daysTo change your mind after delivery
  • 8modelsFrom PLUTO to TITAN, all there to try
  • 5minAverage reply on WhatsApp

Want to know more? Call or message us. You get someone on the line who unpacked these massage chairs in person, and in our showroom they are all ready to sit in.