At AlienComfort™, we strive for a hassle-free customer experience. If a product does not fully meet your expectations, we offer a clear and efficient return process. On this page, you will find all the conditions and steps to correctly and smoothly register your return.
Register your return using the form below
- Provide a clear reason for the return; this helps us process the inspection quickly
- After registration, you will receive further return instructions from us.
For small packages, you will receive a return label by email. For large products, such as massage chairs, we will contact you to arrange the return shipment or pickup option. - After receipt and approval, you will be refunded within 1 day
The provisions of our General Terms and Conditions and Return Policy apply to returns.
Massage chair returns - frequently asked questions
What if there is a problem with my product within the warranty?
In case of a defect within the warranty period, we first check whether repair or replacement is possible without you having to go through the full return procedure. On the FAQ page, you will find more information about warranty and service for issues with your massage chair.
Can I also exchange my product for a different model?
Yes, in many cases you can exchange a massage chair or massage device for another model that better suits your body or preferences. Please first contact us through our contact page so that we can advise you on which model is most suitable.
How do I report a return?
You can easily register your return via the return form on our Returns page. Once your request has been received, you will receive the next steps and return instructions by email.
How long do I have to return my massage chair or massage device?
You have 30 days after delivery to register your product for return, as long as it is in good condition and preferably in the original packaging. The exact conditions can be found on the Returns page under the heading “Return Conditions”.
What condition should my product be in for a return?
A massage chair or massage device must be clean, complete, and free of damage from use so that we can make it resalable. Accessories, cables, and any manuals must be included; see the full overview on the Massage Chair Accessories page for additional parts.
